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About Medical Information

Mission

Empowering our customers to make informed decisions through quality interactions that benefit patients

Who we are

Who we are
We interact directly with healthcare professionals, patients and caregivers
Who we are
We are a Global Organization that provides "One Medical Voice" with high quality and consistent medical information
Who we are
We are professionals with healthcaredegrees or relevant scientific training and have product expertise

What we do

What we do
  • Respond to unsolicited medical information requests from patients, caregivers and a diverse set of healthcare professionals
    • Provide accurate and balanced clinical and scientific information in a timely manner to healthcare professionals
    • Deliver product information consistent with product labeling to patients and caregivers
What we do
  • Create and manage scientific content
    • Content is evidence-based and accurate, scientifically balanced, non-misleading and non-promotional
    • Scientific content undergoes rigorous internal medical review and is updated regularly to reflect new information
What we do
  • Leader within the Medical Information community
    • Delivering Medical Information in innovative ways for the benefit of patients and healthcare providers
    • Collaborate with phact MI*, Drug Information Association, and Schools of Pharmacy
* phact-MI is a collaboration of Pharmaceutical Manufacturers whose goal is to bring Medical Information transparency to the healthcare community

Customer Focus

Pfizer Medical Information continues to demonstrate customer focus by continuing to be a trusted source for product information and informing clinical decision-making

Accessibility Through Variety of Channels

Provide quality information through a variety of channels

Telephone

Telephone

  • Speak live by calling a Pfizer Medical Information Professional (1-800-438-1985)
Internet

Internet

  • Pfizer Medical Information Website
  • Web-based Applications
  • MI Kiosk at Scientific Congresses
  • Chat Live Online
Pfizer Colleagues

Pfizer Colleagues

  • Pfizer Field-based colleagues
  • Scientific Congress